Permissions not Working as Expected for Customer Center

(Doc ID 2196415.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On On Oracle Communications Billing and Revenue Management(BRM), 7.5.0.11.0 version, Permissions are not working as expected for the Customer Center for adjustments which are set through Permissioning center.

ACTUAL BEHAVIOR
---------------
Users are unable to do adjustments through Customer Center though they have been granted "Read Write" access for below permissions-

/accounttool/adjustment/credit
/accounttool/adjustment/debit
/accounttool/araccess

NOTE: /customercenter/item/adjust access is set to "Read Only".

EXPECTED BEHAVIOR
-----------------------
It should allow users to do adjustments through Customer Center.

STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Created a role (Role_1) for customer center via Permissioning center and added all restrictions.
2. Set "Read Only" access for below permissions-
/accounttool/adjustment/credit
/accounttool/adjustment/debit
/accounttool/araccess
/customercenter/item/adjust

3. Assign Role_1 to a CSR (CSR1).
4. Open customer center with CSR1's credentials.
5. Try to view adjustments -> Adjustments are visible but user is unable to do adjustments as expected.
6. Now change the access level to "Read Write" for below permissions only in Role_1 and save the role-
 /accounttool/adjustment/credit
/accounttool/adjustment/debit
/accounttool/araccess

7. Re-open Customer center with CSR login -> Still unable to do adjustments.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot make adjustments through Customer center.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms