Enhancement Request - Confirmation Message In Convergence When Using Spam Report Button (Doc ID 2205454.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Goal

We have Convergence configured so that it makes use of the Spam button.

When marking one or multiple mail message(s) as Spam, we see that the operation is done without asking for confirmation from the user.

We would like to have a confirmation message implemented that requests the user to confirm that they really want to mark the selected message(s) as Spam.

Our goal with this addition is to add a layer of security for our residential subscribers (many of those being elderly people who are not the most tech-savvy) who can accidentally mark a message as Spam by accident. They often end up calling our technical support for assistance, which brings added load to that team.

We also suggest that this feature could be turned on or off by Convergence configuration, depending on the needs of other customers using this feature.

In our architecture, all user-reported spam are reviewed by the "Abuse" team and they often get false positives due to the user mistakenly reporting Spam, which leads to wasted time for them. We believe that by adding this warning, we could reduce the amount of false positives that our "Abuse" team receives.

Solution

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