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ECE Customer Updater Is Failing To Load All Customer (Doc ID 2207625.1)

Last updated on MAY 28, 2018

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.0.0 version, Customer data management

Customer updater is failing to load all the existing customers. There is an error reported in the log with Null pointer exception.
Also log is not clearly pointing out which account is having problem.

How to fix this Null pointer issue and load all the customers into ECE?


Error snippet :

2016-10-05 06:29:38.934 CEST ERROR - - - - Error :
java.lang.NullPointerException
at oracle.communication.brm.charging.customer.internal.CustomerImpl.removeLatestAuditRevisions(CustomerImpl.java:661)
at oracle.communication.brm.charging.migration.customer.loader.internal.extractor.CustomerExtractor.handleResultSet(CustomerExtractor.java:232)
at oracle.communication.brm.charging.migration.customer.loader.internal.extractor.AbstractExtractor.extract(AbstractExtractor.java:116)
at oracle.communication.brm.charging.migration.customer.loader.internal.coherence.CustomerLoaderWork.run(CustomerLoaderWork.java:238)
at com.tangosol.coherence.commonj.WorkManager.processWork(WorkManager.java:976)
at com.tangosol.coherence.commonj.WorkManager$ScheduleWork.run(WorkManager.java:2250)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.InvocationService.onInvocationRequest(InvocationService.CDB:16)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.InvocationService$InvocationRequest.run(InvocationService.CDB:1)
at com.tangosol.coherence.component.util.DaemonPool$WrapperTask.run(DaemonPool.CDB:1)
at com.tangosol.coherence.component.util.DaemonPool$WrapperTask.run(DaemonPool.CDB:32)
at com.tangosol.coherence.component.util.DaemonPool$Daemon.onNotify(DaemonPool.CDB:68)
at com.tangosol.coherence.component.util.Daemon.run(Daemon.CDB:45)
at java.lang.Thread.run(Thread.java:745)


Steps :

1. Create customer with ITEM type offers.
2. Start the ECE services so that the customer updater starts loading all the accounts to ECE.
3. When doing the extraction for the customer having ITEM type offers one can see above error message.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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