Account ID Not Getting Populated When Payment Event Initiated From Favorite Links
(Doc ID 2209803.1)
Last updated on JUNE 05, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.4.0.0.0 and laterInformation in this document applies to any platform.
Goal
The goal of this article is to provide an explanation why an Account ID is not getting populated when a Payment Event initiated from Favorite Links.
Problem Description
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1. Select Account
2. Select Payment Event +
3. All details are populated
4. Add Payment Event+ in the Favorite Links (if not there already)
5. Select Payment Event+ from Favorite Links
6. NO details are populated
Solution
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In this Document
| Goal |
| Solution |
| References |