Account ID Not Getting Populated When Payment Event Initiated From Favorite Links

(Doc ID 2209803.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


The goal of this article is to provide an explanation why an Account ID is  not getting populated when a  Payment Event initiated from Favorite Links.

Problem Description
1. Select Account
2. Select Payment Event +
3. All details are populated
4. Add Payment Event+ in the Favorite Links (if not there already)
5. Select Payment Event+ from Favorite Links
6. NO details are populated


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