MetaSolv Solution tbs.exe Client Crashes with "Out of Memory" Error after Working Numerous EWO Orders (Doc ID 2209911.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Users receive an "Out of Memory" error from their MetaSolv Solution tbs.exe client and it crashes.  Users reports the error occurs several times per day while performing normal activities of completing out tasks, updating EWOs with data and saving and continuing. Users also report the problem occurs after working around 20 to 30 EWO orders.  The Windows Task Manager shows the memory utilization of the tbs.exe process at 1,314,580K (1.3 GB) when the client crashes.


Error text


Image of Out of Memory error thrown when MetaSolv Solution tbs.exe client crashes.

Cause

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