CCB-EBS INTEGRATION-REFUND PAYMENT ISSUE FOR CUSTOMERS WITH THE SAME NAME (Doc ID 2210797.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Functional Process Objective:

Create two Refund payments from CC&B to E-Business Suite AP for two different customers with the same customer name.

 

 

Problem Statement:
Can you give us advice on how to make a refund payment to a customer whose name is the same as a customer who has already received a refund via E-Business Suite Accounts Payable.

The customer asks because E-Business Accounts Payable has a unique constraint on Supplier Name.

As a result, when an attempt is made to create the second supplier the 'pos_vendor_pub_pkg.create_vendor¿ api should reject the supplier creation because it is a duplicate vendor.



Cause

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