SMTP- Mail Is Not Getting Generated (Doc ID 2214505.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Argus Safety - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

We have configured SMTP configuration in the application, Mail is not getting generated, while transmitting report.

Reports ->Bulk transmit shows below error for email transmit.

"Error occurred when transmitting this report through email. Could not send mail through SMTP "

Observed the below error in Ag service logs
 
12-Dec-2016, 13:02:00 >> Bulk Report Transmit E2B > "C:\Program Files (x86)\Oracle\Argus\Argus Safety\AGProc.exe Bulk Report Transmit E2B Bulk Report Transmit E2B" started.
12-Dec-2016, 13:02:00 >> Bulk Report Transmit E2B > "C:\Program Files (x86)\Oracle\Argus\Argus Safety\AGProc.exe Bulk Report Transmit E2B Bulk Report Transmit E2B" stopped.
12-Dec-2016, 13:02:06 >> Bulk Report Transmit Email > DEFAULT: ERROR (10060) "Could not send mail through SMTP" occurred when transmitting report: 2016-IPC-00072 (CIOMS-I) (100083),
1 reports processed. 0 success, 1 failed, 0 skipped.
 

Cause

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