Unable to Add Attachments With Error:"Your Preferred File Manager Is Not Accessible. Please Contact the System Administrator" (Doc ID 2217227.1)

Last updated on DECEMBER 04, 2019

Applies to:

Symptoms

Unable to add Attachments with Error:"Your Preferred File Manager is not accessible. Please contact the system administrator"

• File Manager/DFM installation is completed successfully.
• The File manager log file starts successfully.
• The File manager configuration pages brings all results with "Success"
• Verified all the connections are successful with File Manager Configuration
  http://filemanager_server:8080/Filemgr/Configuration
  (File Manager connection may show as "Error" in some case)
• URLs in server.conf file under {Agile_Home}\AgileDomain\config in the File Manager server is correct

Steps

The issue can be reproduced at will with the following steps:

1. Login to Web Client
2. Select an object
3. Click on Attachment Tab
4. Click on Add button
   Receive the Error: "Your Preferred File Manager is not accessible. Please contact the system administrator"

Cause

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