Unable to Add Attachments to a New DFM Error:"Your Preferred File Manager Is Not Accessible. Please Contact the System Administrator" (Doc ID 2217227.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Unable to add Attachments to a new DFM/Document File Manager receive Error:"Your Preferred File Manager is not accessible. Please contact the system administrator"

Steps

The issue can be reproduced at will with the following steps:

  1. Login to Web client
  2. Select an object
  3. Click on Attachment Tab
  4. Click on Add button
    Receive the Error: "Your Preferred File Manager is not accessible. Please contact the system administrator"

Changes

Add a new DFM/Document File Manager

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms