ASR Print Preview Problem. Embedded Adobe Acrobat/Reader Forms are NOT Displayed. Dark Grey Area Displayed Instead. (Doc ID 2228896.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution version 6.2.1 running on Windows 7

The ASR Print Preview forms do NOT display after configuring the MetaSolv Solution client application's tbs.exe to "Run this program in compatibility mode for" Windows XP (Service Pack X) per Doc ID 1639575.1. The application only displays a grey area where the forms should be displayed.

Cause

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