ASR Print Preview Problem. Embedded Adobe Acrobat/Reader Forms are NOT Displayed. Dark Grey Area Displayed Instead.
(Doc ID 2228896.1)
Last updated on AUGUST 22, 2023
Applies to:
Oracle Communications MetaSolv Solution - Version 6.2.1 and laterInformation in this document applies to any platform.
Symptoms
MetaSolv Solution version 6.2.1 running on Windows 7
The ASR Print Preview forms do NOT display after configuring the MetaSolv Solution client application's tbs.exe to "Run this program in compatibility mode for" Windows XP (Service Pack X) per Doc ID 1639575.1. The application only displays a grey area where the forms should be displayed.
Also, selecting View > Refresh throws an Adobe Acrobat/Reader error (see below).
Error Text and Image
Recreation Steps
The issue can be reproduced at will with the following steps:
1. Configure the MetaSolv Solution client application's tbs.exe to "Run this program in compatibility mode for" Windows XP (Service Pack X) per Doc ID 1639575.1
2. Start the MetaSolv Solution application
3. Order Management
4. Query for an ASR order
5. Select Options > Preview... from the menu or right-click on the ASR order in the Service Request Search window and select the same option
Note that the ASR forms are NOT displayed and only a grey screen is visible where the forms are expected. Also, selecting View > Refresh throws the Adobe Acrobat/Reader error previously described.
Business Impact
Due to this issue, users cannot view the ASR order using this feature.
Changes
Customers may experience this behavior after configuring the MetaSolv Solution client application's tbs.exe to "Run this program in compatibility mode for" Windows XP (Service Pack X) per Doc ID 1639575.1 to avoid the application freezing/locking up in various areas.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |