Suspense Payment Reversal is Not Using the Reason Code
(Doc ID 2233199.1)
Last updated on MARCH 27, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.15.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.5.0.15.0 version, Payments
Suspense payment reversal is not using the reason code provided:
When calling PCM_OP_BILL_REVERSE with the payment transaction id and the reason code, it is reversing the payment but using the reason id 0 and domain id 100. This is causing the reversal event to have incorrect reason and also the GLID.
After looking at the CM pinlog it seems that the PCM_OP_BILL_REVERSE opcode is not passing the PIN_FLD_REASONS array to PCM_OP_BILL_REVERSE_PAYMENT opcode.
Input flist for PCM_OP_BILL_REVERSE:
STEPS
-----------------------
1. Enable suspense management feature
2. Create suspense account
3. Create normal account
4. Suspend a payment using payment tool
5. Allocate the suspended payment to a customer account
6. Use bill reverse opcode to reverse the suspended payment (step 4)
- The reason_id and reason_domain_id passed to this opcode should be passed to PCM_OP_BILL_REVERSE_PAYMENT opcode in its execution.
- Also, in /event/billing/reversal/check similar IDs should be reflected.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |