Ownership Transfer Causing Some Items Wrongly Billed (Doc ID 2238650.1)

Last updated on MAY 02, 2023

Applies to:

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) 7.3.1.0.0 version,

ACTUAL BEHAVIOR  
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After doing the ownership transfer (TRANSFER_SUBSCRIPTION) for some accounts, the refund items are getting tagged to BILL object of new account (to_account), hence the bills are getting generated with wrong information.

Scenario:

*  When the service transfer opcode (op_subscription_transfer_subscription) is called, it assigns the /service (along with /bal_grp) to the new account, terminates the /purchased_product under that service  on the old account, and repurchases the product for the new account.
*  When product termination occurs on the from_account, it triggers the refund process.
*  Now the /service (and /bal_grp) is tied to new account’s /billinfo.
*  The refund item should be tied to the /bill that is in the old account’s /billinfo.
*  It is seen that the refund item is tagged to account object which is FROM_ACCOUNT, but the bill object is showing that of the TO_ACCOUNT's billinfo.

EXPECTED BEHAVIOR
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The refund item should point to bill object of the FROM_ACCOUNT.

Changes

Cause

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