Engine Manager Time Out Warning Message In Engine Manager Log-- WARNING [ManagerServiceListener] Got timeout while waiting for notifications. Continue.

(Doc ID 2242312.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Demantra Demand Management - Version 12.2.6.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6.1 version, Engine

Customer is running and the Engine Manager errors with the time Out Warning Message in Engine Manager Log

There are 2 message in Engine Manage log
1. ' WARNING Service: eng_manager, Status: TIMEOUT, Timeout: 10, Result: , Details: ConfirmationId'
2. WARNING [ManagerServiceListener] Got timeout while waiting for notifications. Continue.
This warning message is showing up in Production instance, the warning messages are not showing up in other test instances.

 

The queues have been validated and cleaned out. Despite that the issue persists
 

ERROR
-----------------------

 WARNING Service: eng_manager, Status: TIMEOUT, Timeout: 10, Result: , Details: ConfirmationId'
 WARNING [ManagerServiceListener] Got timeout while waiting for notifications. Continue.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the engine


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, no forecast is generated and planners can do their planning

Changes

 

Cause

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