Closing Till Count Report Shows Wrong Count for Tenders

(Doc ID 2244096.1)

Last updated on MARCH 22, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point Of Service (ORPOS), Closing Till count report is showing wrong count for tenders. 

Pre- Requisite:

Steps to reproduce:
1. Open the Store (Opening fund 1000.00), Register (#129) and Till (#129, Float 100.00) from ORPOS.
2. Perform few transactions with different tender types.
3. Login to Daily Ops.
4. Till Options >> Close >> Enter Till ID.
5. Remove Till Confirmation screen is displayed >> Click on Yes. 
6. Till Reconcile screen is displayed >> Click on Yes.
7. Enter Total amount of float >> Enter 100.00 >> Click on Enter.
8. Select Tender screen is displayed with available tender types.
9. Provide below values (Screenshot attached):

Tender                   Quantity                     Amount
____________________________________________________
Cash :                                                    -54.58
Credit Card (Visa):       2                           10.00, 10.00
Gift Card:                    2                           10.00, 10.00
Gift Voucher:               3                   32.00, 21.65, 7.00
Traveler's Cheque:       4     200.00, 10.00, 10.00, 20.00

Till reconciliation is completed.

Observe, Closing Till Count Report Count of all tenders is 1, though the values enter in Select Tender screen were different.

Changes

 

Cause

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