Closing Till Count Report Shows Wrong Count for Tenders (Doc ID 2244096.1)

Last updated on JUNE 08, 2023

Applies to:

Symptoms

In Oracle Retail Point Of Service (ORPOS), Closing Till count report is showing wrong count for tenders. 

Pre- Requisite:

• Blind Close = Y
• Count Till at Reconcile = Detail

Steps to reproduce:
1. Open the Store (Opening fund 1000.00), Register (#129) and Till (#129, Float 100.00) from ORPOS.
2. Perform few transactions with different tender types.
3. Log in to Daily Ops.
4. Till Options >> Close >> Enter Till ID.
5. Remove Till Confirmation screen is displayed >> Click on Yes. 
6. Till Reconcile screen is displayed >> Click on Yes.
7. Enter Total amount of float >> Enter 100.00 >> Click on Enter.
8. Select Tender screen is displayed with available tender types.
9. Provide below values (Screenshot attached):

Tender                   Quantity                     Amount
____________________________________________________
Cash :                                                    -54.58
Credit Card (Visa):       2                           10.00, 10.00
Gift Card:                    2                           10.00, 10.00
Gift Voucher:               3                   32.00, 21.65, 7.00
Traveler's Cheque:       4     200.00, 10.00, 10.00, 20.00

Till reconciliation is completed.

Observe, Closing Till Count Report Count of all tenders is 1, though the values enter in Select Tender screen were different.

Cause

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