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Direct Debit Mandate Added After 10th Record For An Account Is Not Getting Saved/updated (Doc ID 2246127.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Goal

On : 2.4.0.3.0 version, CI - Customer Information

ACTUAL BEHAVIOR
---------------------------------
Direct Debit Mandate added after 10th record for an account is not getting saved/updated

Direct Debit Mandate added after 10th record for an account is not getting saved/updated. This is happening because CC&B base ACCOUNT maintenance program CILCACCP has a limitation of allowing only a maximum 10 Auto Pay records to be processed using it. Hence when user try to add or update anything for an account in SEPA DD page which has already 10 or more Auto Pay records linked to it, it gives error

ERROR:


EXPECTED BEHAVIOR
--------------------------------------
Direct Debit Mandate added after 10th record for an account is need to be getting saved/updated
 

Solution

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In this Document
Goal
Solution
References


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