CC&B Intermittent Login Issues (Doc ID 2250196.1)

Last updated on APRIL 03, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0 and later
Weblogic - Version 8.1 and later
Information in this document applies to any platform.

Symptoms

 After upgrading to Oracle utilities framework to 2.2.0.18 and CCB to 2.2.0.10, you may notice intermittent issues of users unable to login to CC&B, receiving the message “unable to login” if ldap is used in your environment.  The following message is also seen in the logs:

When this occurs, a group of users may get locked out at a time.  After a set amount of time, the accounts will be able to log back in.  Alternatively, unlocking the accounts with the weblogic console also allows the users to log in.

Changes

 

Cause

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