CC&B Intermittent Login Issues
(Doc ID 2250196.1)
Last updated on MAY 21, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 and laterWeblogic - Version 8.1 and later
Information in this document applies to any platform.
Symptoms
WLS - Oracle WebLogic Server
CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
LDAP - Lightweight Directory Access Protocol
After upgrading to FW 2.2.0.18 and CCB to 2.2.0.10, you may notice intermittent issues of users unable to login to CC&B, receiving the message “unable to login” if LDAP is used in your environment. The following message is also seen in the logs:
When this occurs, a group of users may get locked out at a time. After a set amount of time, the accounts will be able to log back in. Alternatively, unlocking the accounts with the WLS console also allows the users to log in.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |