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CC&B Intermittent Login Issues (Doc ID 2250196.1)

Last updated on MAY 21, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 and later
Weblogic - Version 8.1 and later
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

WLS - Oracle WebLogic Server
CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
LDAP - Lightweight Directory Access Protocol

  

After upgrading to FW 2.2.0.18 and CCB to 2.2.0.10, you may notice intermittent issues of users unable to login to CC&B, receiving the message “unable to login” if LDAP is used in your environment.  The following message is also seen in the logs:

When this occurs, a group of users may get locked out at a time.  After a set amount of time, the accounts will be able to log back in.  Alternatively, unlocking the accounts with the WLS console also allows the users to log in.

Cause

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In this Document
Symptoms
Cause
Solution
References


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