Bill Units And Agent Task Lists Are Not Seen With Agent Login in BRM PS17 Collection Center (Doc ID 2251892.1)

Last updated on APRIL 27, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 to 7.5.0.17.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM), 7.5.0.17.0 version, Collections Center, it is observed that the Bill units and Agent task lists are not seen with the Agent login.

If the users login as agent in Collection Center, they are unable to access any icons/buttons and also no accounts are displayed in Collection Center. See below screenshot :

Cause

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