Timesheet Approval Page Loading Hangs When Approving as Resource Manager
(Doc ID 2256153.1)
Last updated on FEBRUARY 27, 2024
Applies to:
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.5.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
When a user attempts to load the Timesheet Approval page when approving as Resource Manager, the page hangs for 10 minutes (long-running script). Then the progress bar starts rolling, but nothing else happens.
In addition, the P6WebAccess.html log file contains an error similar to the following:
WARN com.primavera.bo.base.CalculateEngineImpl - DBEngine.executeSelect: {(long SELECT query)} null
Caused by: java.sql.SQLRecoverableException: IO Error: Socket read timed out
com.primavera.infr.db.DBCloserUtils - SQL Exception attempting to close a Connection
com.primavera.infr.db.ConnectionRecycledException: Connection has been recycled. Database <database name> Pool PMR
EXPECTED BEHAVIOR
The Timesheet Approval page should load data without significant delay.
The issue can be reproduced at will using the following steps:
- Log in to P6 Web.
- Click Dashboards > Timesheet Approval and open Timesheet Approval Manager.
- Change the Approving as: value from Project manager to Resource Manager.
- Observe reported behavior.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |