Cancellation of Product Is Failing For An Account

(Doc ID 2258094.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Goal

Scenario :

*  When running 'pin_cycle_fees defer_cancel', one account failed to cancel.
*  The error is as below in the cm.pinlog

*  On Checking the logs, the first error that arises is :-

blp_find_param(): Ebuf already set.

*  The opcode used to cancel was PCM_OP_BILL_CANCEL_PRODUCT, which is obsolete. One tried to cancel using the opcode PCM_OP_SUBSCRIPTION_CANCEL_PRODUCT manually, but it also failed giving the same error.
The issue persists every day while using 'pin_cycle_fees defer_cancel', in the PCM_OP_BILL_CANCEL_PRODUCT step of pin_bill_day. Strangely, it is occurring for only one account with POID as xyzxyzxyz (for example)

 

Solution

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