Cancellation of Product Is Failing For An Account
(Doc ID 2258094.1)
Last updated on MARCH 11, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
* When running 'pin_cycle_fees defer_cancel', one account failed to cancel.
* The error is as below in the cm.pinlog
* On Checking the logs, the first error that arises is :-
blp_find_param(): Ebuf already set.
* The opcode used to cancel was PCM_OP_BILL_CANCEL_PRODUCT, which is obsolete. One tried to cancel using the opcode PCM_OP_SUBSCRIPTION_CANCEL_PRODUCT manually, but it also failed giving the same error.
* The issue persists every day while using 'pin_cycle_fees defer_cancel', in the PCM_OP_BILL_CANCEL_PRODUCT step of pin_bill_day. Strangely, it is occurring for only one account with POID as xyzxyzxyz (for example)
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