Appviewer Url Is Not Working

(Doc ID 2264364.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


On : version, ENV - Environment

Appviewer url is not working when trying to access it from CCB.  
"http://hostname:6500/ouaf/appViewer/appViewer.html?type=table" returns error "500 internal server error" in the browser.
http:/hostname:6500/documents/appviewer/appViewer.html is retrieving the AppViewer correctly.

Appviewer is actually being served on a different URL.
    Linked URL: http://hostname:6500/ouaf/appViewer/appViewer.html?type=table
    Working URL: http://hostname:6500/documents/appviewer/appViewer.html

500 internal server error is encountered in the browser

in weblogic_current.log:

The issue can be reproduced at will with the following steps:

1. Flipp the AppViewer attribute on
2. Run
3. Receive http 500

1. Copy the appViewer files into /documents (from another working environment)
2. Run
3. Still receiving http 500




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms