Appviewer Url Is Not Working (Doc ID 2264364.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


On : version, ENV - Environment

Appviewer url is not working when trying to access it from CCB.  
"http://hostname:6500/ouaf/appViewer/appViewer.html?type=table" returns error "500 internal server error" in the browser. is retrieving the AppViewer correctly.

Appviewer is actually being served on a different URL.
    Linked URL:
    Working URL:

500 internal server error is encountered in the browser

in weblogic_current.log:

<[ServletContext@1929121341[app:SPLWeb module:/ouaf/appViewer path:/ouaf/appViewer spec-version:null]] Root cause of ServletException.
weblogic.servlet.jsp.CompilationException: Failed to compile JSP /loginPage.jsp
loginPage.jsp:5:25: com.splwg cannot be resolved
    String coreAppURL = com.splwg.shared.environ.ApplicationProperties.getProperty("ouaf.web.appViewer.coreAppURL");

        at weblogic.servlet.jsp.JavelinxJSPStub.reportCompilationErrorIfNeccessary(
        at weblogic.servlet.jsp.JavelinxJSPStub.compilePage0(
        at weblogic.servlet.jsp.JavelinxJSPStub.access$000(
        at weblogic.servlet.jsp.JavelinxJSPStub$
        at Method)
        Truncated. see log file for complete stacktrace

The issue can be reproduced at will with the following steps:

1. Flipp the AppViewer attribute on
2. Run
3. Receive http 500

1. Copy the appViewer files into /documents (from another working environment)
2. Run
3. Still receiving http 500

The issue has the following business impact:
AppViewer is not accessible online from the application.


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