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Unable To Update Case Initial Status To The Next Status (Doc ID 2265955.1)

Last updated on OCTOBER 23, 2021

Applies to:

Oracle Functional Testing Advanced Pack for Oracle Utilities - Version 5.0.0.0.1 and later
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Goal

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
UI - User Interface

 

UNABLE TO UPDATE CASE INITIAL STATUS TO THE NEXT STATUS

Case status was not being updated into the next status using the Oracle Application Testing Suite. user also tried to update the case manually (UI)
and it was successfully being transitioned to next status.

ERROR
-----------------------
<ResponseText>Maintenance Object disallows update to Business Object field
schema/status(attempted to change from ICASUB to NMAPP).</ResponseText>

Solution

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In this Document
Goal
Solution
References


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