Unable To Update Case Initial Status To The Next Status
(Doc ID 2265955.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Functional Testing Advanced Pack for Oracle Utilities - Version 5.0.0.0.1 and laterOracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]
Information in this document applies to any platform.
Goal
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
UI - User Interface
UNABLE TO UPDATE CASE INITIAL STATUS TO THE NEXT STATUS
Case status was not being updated into the next status using the Oracle Application Testing Suite. user also tried to update the case manually (UI)
and it was successfully being transitioned to next status.
ERROR
-----------------------
<ResponseText>Maintenance Object disallows update to Business Object field
schema/status(attempted to change from ICASUB to NMAPP).</ResponseText>
Solution
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In this Document
| Goal |
| Solution |
| References |