Unable To Make Complete Bill Adjustment In BRM
(Doc ID 2271189.1)
Last updated on FEBRUARY 27, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.5.0.0.0 version, Accounts Receivable (AR)
When passed complete bill due for adjustment in BRM, BRM sending error message as : "The existing positive bill due is becoming negative"
Error:
Steps to reproduce:
1. Create an account with Monthly Cycle Fees Product with fees as $300 and 10% Tax
2. Run Billing for the first month. The Bill Amount is $660
3. Do a Partial Payment on the Bill say $220
4. Do an Adjustment with taxation for the remaining amount. Since taxation is enabled, so for the remaining will be $440, make an adjustment of $400so that with taxes it becomes $440. Use opcode PCM_OP_AR_BILL_ADJUSTMENT
5. Adjustment fails with above error.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |