Unable To Make Complete Bill Adjustment In BRM (Doc ID 2271189.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.0.0 version, Accounts Receivable (AR)

When passed complete bill due for adjustment in BRM, BRM sending error message as : "The existing positive bill due is becoming negative"

Error:



Steps to reproduce:

1. Create an account with Monthly Cycle Fees Product with fees as $300 and 10% Tax
2. Run Billing for the first month. The Bill Amount is $660
3. Do a Partial Payment on the Bill say $220
4. Do an Adjustment with taxation for the remaining amount. Since taxation is enabled, so for the remaining will be $440, make an adjustment of $400so that with taxes it becomes $440. Use opcode PCM_OP_AR_BILL_ADJUSTMENT
5. Adjustment fails with above error.

Changes

 

Cause

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