Remove Host Cancellation Alert Delay For Offline Crews (Doc ID 2272228.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.0.0 version, Mobile Communications Platform

ACTUAL BEHAVIOR
---------------
Host Cancellation Alert Delay for Offline Crews

When an Activity is cancelled in CC&B, MWM determines if it is dispatched to a Crew and attempts to recall the Assignment from the MCP. A Host Cancellation Alert is created immediately, but a delay is added to the effective date/time of the Alert, preventing it from displaying to the Dispatcher on the CDI. The intent is to give the system time to attempt a forced recall of the Assignment from the MCP, if that fails, the Alert is displayed after 10 minutes based on the Algorithm's parameter.

If a Crew Shift is marked as "Offline" due to the Crew having consciously put themselves out of network communication on the MCP, the artificial delay should be skipped and the Alert should be effective immediately. MWM knows that the Crew Shift is "Offline", so the delay only negatively hurts the business by preventing anyone from knowing that an Activity was cancelled in the host system.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms