TO DO RELATED CHARS FOR SYNC REQUESTS ARE NOT BEING CREATED (Doc ID 2274138.1)

Last updated on JUNE 17, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

 When a correction read notification is sent from MDM to CCB and the "MDM Corrected Read" Off Cycle Bill Generator is created, a To Do entry may be created in one of the following four To Do Types:
C1-CORRD - Corrected Read Notification
C1-CORER - Corrected Read Notification In Error
C1-CRDBS - Corrected Read with Freezable Bill Segment
C1-CRDTO - Corrected Read Notification Time Out

Since algorithm type TDCR-CHAR does not create entity related characteristics to the Off Cycle Bill Generator entity, the 'X Outstanding To Do" alert is not being displayed in the context Account's dashboard.

If a user is navigating to the Account for other business reasons, not via the OCBG related To Do, since the alert is not displaying in the dashboard the user has no knowledge that a Corrected Read Notification is in play.

Cause

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