dm_vertex Process not Starting with "Symbol Lookup" Error (Doc ID 2274738.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.18.0 and later
Information in this document applies to any platform.

Symptoms

After updating Oracle Communications Billing and Revenue Management (BRM) to 7.5 patchset 18, the following error can occur when attempting to start dm_vertex (the data manager to Vertex systems):

/opt/portal/7.5/bin/dm_vertex: symbol lookup error: /opt/portal/7.5/lib/libvst.so: undefined symbol: LocAdmnGetHdl

Due to this, dm_vertex fails to start.

Changes

 

Cause

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