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Base Fields In Both CC&B And MWM Are Not Connected In The FWPIP 12.2 (Doc ID 2274961.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version 12.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
MWM - Oracle Utilities Mobile Workforce Management
PIP/PIP-FW - Oracle Process Integration Pack for Oracle Utilities Field Work

Base fields in both CC&B and MWM are not connected in the FWPIP.

Base fields that are available in CC&B with a respective counterpart in MWM should be mapped in the FWPIP. The following base fields in MWM have direct CC&B counterparts and should be populated on the MWM Activity:

•Service Agreement Status (CC&B SA Status)
•Service Point Type (CC&B SP Type)
•Warnings (CC&B Premise or SP MR Warnings)
•Instructions (CC&B Premise or SP MR Instructions)
•Meter Purchase Date (CC&B Date Received)
•Meter Install Date (CC&B SP/Meter Installation Date)

Changes

 

Cause

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