Attachment UI Is Not Getting Triggered In Custom Portal
(Doc ID 2283773.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]Oracle Utilities Framework - Version 4.3.0.1.0 to 4.3.0.4.0 [Release 4.3]
Information in this document applies to any platform.
Symptoms
On : CCB 2.5.0.2.0 version, ENV - Environment
Attachment UI is not getting triggered in Custom Portal
ACTUAL BEHAVIOR
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We are trying to invoke the attachment UI from a custom Portal through a zone, which is not getting invoked in all the environment.
In one instance its working fine but not getting triggered in the other one.
EXPECTED BEHAVIOR
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Attachment UI gets triggered.
STEPS
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The issue can be reproduced at will with the following steps:
1. Custom Portal
2. On clicking Add, UI MAP - F1-AttachmentUploadPopup, should get triggered.
3. UI is getting triggered on refesh of the page, but not in the same page.
BUSINESS IMPACT
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The issue has the following business impact:
Already into SIT and cannot showcase the functionality to user.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |