Attachment UI Is Not Getting Triggered In Custom Portal

(Doc ID 2283773.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.5]
Information in this document applies to any platform.


On : CCB version, ENV - Environment

Attachment UI is not getting triggered in Custom Portal

We are trying to invoke the attachment UI from a custom Portal through a zone, which is not getting invoked in all the environment.
In one instance its working fine but not getting triggered in the other one.

Attachment UI gets triggered.

The issue can be reproduced at will with the following steps:

1. Custom Portal

2. On clicking Add, UI MAP - F1-AttachmentUploadPopup, should get triggered.

3. UI is getting triggered on refesh of the page, but not in the same page.

The issue has the following business impact:
Already into SIT and cannot showcase the functionality to user.


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