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MDT Are Not Able To Log In Due To Load Balancer Problem (Doc ID 2284442.1)

Last updated on JUNE 18, 2021

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 and later
Information in this document applies to any platform.

Symptoms

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**Disclaimer:** This KM article may include the following abbreviations:

WAM - Oracle Utilities Work and Asset
MDT - Mobile Data Terminals

MDTs are not able to log in.  The application displays, "Error response received from the server."

MDT logs show network connection related errors as follows:

 

Cause

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