Financial Information Zone Visibility Issue (Doc ID 2285319.1)

Last updated on JULY 13, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.5.0.2.0 version, CI - Customer Information

Financial Information Zone not displaying any content if customer current balance is in negative.

ERROR:
------
DLENIHAN - 816754-6772-1  2017-06-28 08:51:24,882 [[ACTIVE] ExecuteThread:
'4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR
(web.portal.DataHelper) Unhandled Throwable
java.lang.StringIndexOutOfBoundsException: String index out of range: 24

DLENIHAN - 816754-6772-1  2017-06-28 08:51:24,883 [[ACTIVE] ExecuteThread:
'4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR
(web.portal.UserZone) Zone handler failed:
"com.splwg.base.web.portal.ServiceZoneHandler"
java.lang.NullPointerException

DLENIHAN - 816754-6870-1  2017-06-28 08:54:17,650 [[ACTIVE] ExecuteThread:
'9' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR
(web.portal.DataHelper) Unhandled Throwable
java.lang.StringIndexOutOfBoundsException: String index out of range: 24

Cause

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