Financial Information Zone Visibility Issue
(Doc ID 2285319.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Framework - Version 4.3.0.2.0 to 4.3.0.4.0 [Release 4.3]Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.
Symptoms
On : 2.5.0.2.0 version, CI - Customer Information
Financial Information Zone not displaying any content if customer current balance is in negative.
ERROR:
------
2017-06-28 08:51:24,882 [[ACTIVE] ExecuteThread:
'4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR
(web.portal.DataHelper) Unhandled Throwable
java.lang.StringIndexOutOfBoundsException: String index out of range: 24
2017-06-28 08:51:24,883 [[ACTIVE] ExecuteThread:
'4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR
(web.portal.UserZone) Zone handler failed:
"com.splwg.base.web.portal.ServiceZoneHandler"
java.lang.NullPointerException
2017-06-28 08:54:17,650 [[ACTIVE] ExecuteThread:
'9' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR
(web.portal.DataHelper) Unhandled Throwable
java.lang.StringIndexOutOfBoundsException: String index out of range: 24
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |