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Online Help Does Not Work In CCB 2.6 - "java.lang.NullPointerException" Error (Doc ID 2287021.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Goal

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
JRF - Java Required Files

On CCB 2.6.0.0.0, on a fresh demo install, the online help of the application doesn't work. There is an error thrown during the startup of the application regarding online help.

Solution

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In this Document
Goal
Solution
References


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