Unable To Clear The BrmGateway Notifications (Doc ID 2287590.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Goal

One of the user is unable to do activities like Re-rating, and getting message as BRMGateway process is pending. 

Error in brmGateway Logs:

Steps to Reproduce:

1. Via JConsole, set the value to NONE for Notification->brmGateway
2. Restart cm/dm_oracle and ensure no processes are running
3. Restart customerUpdater, emGateway, brmGateway
4. Restart pdc weblogic

On further investigation, it is identified that this notification is due to earlier billing, a few charge offers are having rate_plan details, which were not found in BRM.

Question: How to clear off all the pending notifications of brmGateway, so that new requests like Re-rating will be processed?
 

Solution

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