Order Confirmation Pop-up Page Is Taking Too Long To Load (Doc ID 2294055.1)

Last updated on AUGUST 07, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On CC&B v2.5.0.2.0

ACTUAL BEHAVIOR
---------------
On pressing Show Eligibility, the eligible packages are displayed. On selecting the eligible package, Order confirmation page is taking around 2 min 30 secs to load. But on running the same transaction in Google Chrome, it is taking only 3 to 4 secs to load the Order confirmation page.

EXPECTED BEHAVIOR
-----------------------
This should run faster.
Customer is and will be using IE11 as the browser platform for CC&B 2.5 SP2, as this is the recommended browser from Oracle for 2.5 SP2.

STEPS
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The issue can be reproduced at will with the following steps:
1. Add Order
2. Select eligible package
3. On Order Confirmation page, system takes long to finish task.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Huge impact on UAT and will have huge impact on Go-live.

Cause

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