Order Confirmation Pop-up Page Is Taking Too Long To Load
(Doc ID 2294055.1)
Last updated on SEPTEMBER 27, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and laterOracle Utilities Framework - Version 4.3.0.1.0 to 4.3.0.4.0 [Release 4.3]
Information in this document applies to any platform.
Symptoms
On CC&B v2.5.0.2.0
ACTUAL BEHAVIOR
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On pressing Show Eligibility, the eligible packages are displayed. On selecting the eligible package, Order confirmation page is taking around 2 min 30 secs to load. But on running the same transaction in Google Chrome, it is taking only 3 to 4 secs to load the Order confirmation page.
EXPECTED BEHAVIOR
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This should run faster.
Customer is and will be using Internet Explorer IE11 as the browser platform for CC&B 2.5 SP2, as this is the recommended browser from Oracle for 2.5 SP2.
STEPS
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The issue can be reproduced at will with the following steps:
1. Add Order
2. Select eligible package
3. On Order Confirmation page, system takes long to finish task.
BUSINESS IMPACT
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The issue has the following business impact:
Huge impact on UAT and will have huge impact on Go-live.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |