PSR Ordering Should allow the Removal of Copied Existing Transport Service Items from the Order Without the Need to Supp Cancel it.
Last updated on AUGUST 25, 2017
Applies to:Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.
Users are unable to remove existing services from a PSR once they have been copied.
Once you select an existing service on a PSR, you are unable to remove it.
Right-clicking and selecting "Remove this Item" throws a message stating that it cannot be removed.
So if a user accidentally picks the wrong circuit, they have to cancel the PSR and start all over again.
There should be an easier way to remove unwanted copied items.
Oracle Communications MetaSolv Solution
The Service Item Transport cannot be removed from this Order.
Service Items or their children that are one of the following Item Types cannot be removed from PSR change orders:
• Circuit • Connector
• Internet Circuit • Product Bundle
• Bandwidth Circuit • Trunk
• Virtual Circuit • Long Distance Trunk Product
• System • Message Trunk Product
The issue can be reproduced at will with the following steps:
1. Create a change PSR Order
2. Assign an existing transport service item
3. Wrong item: Remove: right-click the item and choose Remove This Item option
==> MSS throws the message above and users are not able to remove the faulty item.
Users are not able to remove existing service items and need to supp cancel the order and start all over again.
There must be an easier way to do this.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms