After Central Coding Install, GET Job Does Not Run On Schedule and Errors Out With "The job is already running" Error Pop Up

(Doc ID 2301487.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Health Sciences Central Coding - Version 3.0.0 and later
Information in this document applies to any platform.

Symptoms

Jobs do not run on the established schedule in CC.

In addition, when running the job manually, a pop up error is generated stating that, "The job is already running." The screenshot of the error as it appears in CC is below:

 

Server Error is Below:

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: **
Event time (UTC): **
Event ID: a8084e20c3554913a7a01a965c4226bd
Event sequence: 1337
Event occurrence: 2
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/<CC Instance Name>-1-131481156043452816
Trust level: Full
Application Virtual Path: /<CC Instance Name>/
Application Path: E:\Phase Forward\<CC Instance Name>\CentralCodingServer\CodingWebUI\
Machine name: **
Process information:
Process ID: 6020
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: WebException
Exception message: The remote server returned an error: (404) Not Found.

Server stack trace:
at System.Runtime.Remoting.Channels.Http.HttpClientTransportSink.ProcessResponseException(WebException webException, HttpWebResponse& response)
at System.Runtime.Remoting.Channels.Http.HttpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
at PhaseForward.Platform.Jobs.BaseCustomSink.System.Runtime.Remoting.Channels.IClientChannelSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
at System.Runtime.Remoting.Channels.SoapClientFormatterSink.SyncProcessMessage(IMessage msg)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.Platform.Jobs.JobController.StartJob(JobIdKey jobId)
at PhaseForward.Platform.Jobs.JobManager.SubmitJob(QueueIdKey queueId, Job job)
at PhaseForward.Platform.Jobs.JobManager.StartJob(QueueIdKey queueId, Job job)
at PhaseForward.CCA.RequestEngine.RequestManagement.StudyInfoManager.RunCodingJob(StudyInfo studyInfo, Adapter adapter, String whichJob)
at PhaseForward.CCA.RequestEngine.RequestManagement.StudyInfoManager.GetVerbatims(Guid studyInfoId)
at PhaseForward.CCA.CentralCodingUI.AdminStudyListView.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Request information:
Request URL: http://www6.webcrf.net/<CC Instance Name>/Admin/AdminStudyListView.aspx?cmd=view&pageindex=1&sortfield=STUDY_NAME&sortdir=ASC
Request path: /<CC Instance Name>/Admin/AdminStudyListView.aspx
User host address: **
User: **
Is authenticated: True
Authentication Type: Invalid
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 9
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.Platform.Jobs.JobController.StartJob(JobIdKey jobId)
at PhaseForward.Platform.Jobs.JobManager.SubmitJob(QueueIdKey queueId, Job job)
at PhaseForward.Platform.Jobs.JobManager.StartJob(QueueIdKey queueId, Job job)
at PhaseForward.CCA.RequestEngine.RequestManagement.StudyInfoManager.RunCodingJob(StudyInfo studyInfo, Adapter adapter, String whichJob)
at PhaseForward.CCA.RequestEngine.RequestManagement.StudyInfoManager.GetVerbatims(Guid studyInfoId)
at PhaseForward.CCA.CentralCodingUI.AdminStudyListView.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Custom event details:
t record_number 67962
t source_name ASP.NET 4.0.30319.0
t tags appserver, hsgbu, mm-datacenter, beats_input_codec_plain_applied, redis
t type wineventlog

General Information
*********************************************
Additional Info:
URL: /<CC Instance Name>/Admin/AdminStudyListView.aspx?cmd=view&pageindex=1&sortfield=STUDY_NAME&sortdir=ASC
UniqueIdentifier: 68375508
ApplicationName: CentralCodingApplication
PlatformVersion: 1.5.195.0
CompanyName: Phase Forward Incorporated
Manifest Version: 3.0.4668.0
MachineName: **
OS: WindowsServer2008
OSVersion: Microsoft Windows NT 6.0.6002 Service Pack 2
LocalDateTime: **
UTCDateTime: **
AppDomainName: /LM/W3SVC/1/ROOT/<CC Instance Name>-1-131481156043452816
AppDomainVersion: 4.0.30319.1
WindowsIdentity: NT AUTHORITY\NETWORK SERVICE
UICulture: en-US
ThreadCulture: en-US

1) Exception Information
*********************************************
Exception Type: PhaseForward.Platform.PlatformException
Severity: Error
MachineName: **
CreatedDateTime: **
AppDomainName: /LM/W3SVC/1/ROOT/centralcodingea-1-131481156043452816
AppDomainVersion: 4.0.30319.1
ThreadId: 9
ThreadIdentityName:
WindowsIdentityName: NT AUTHORITY\NETWORK SERVICE
UniqueIdentifier: 68375508
ExceptionId: PhaseForward.Platform.Web.Resources.UIFrameworkException.UnexpectedException
Message: Unexpected exception.
Data: System.Collections.ListDictionaryInternal
TargetSite:
HelpLink:
Source:

2) Exception Information
*********************************************
Exception Type: System.Net.WebException
Status: ProtocolError
Response: System.Net.HttpWebResponse
Message: The remote server returned an error: (404) Not Found.
Data: System.Collections.ListDictionaryInternal
TargetSite: Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
HelpLink:
Source: mscorlib

StackTrace Information
*********************************************
Server stack trace:
at System.Runtime.Remoting.Channels.Http.HttpClientTransportSink.ProcessResponseException(WebException webException, HttpWebResponse& response)
at System.Runtime.Remoting.Channels.Http.HttpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
at PhaseForward.Platform.Jobs.BaseCustomSink.System.Runtime.Remoting.Channels.IClientChannelSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
at System.Runtime.Remoting.Channels.SoapClientFormatterSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.Platform.Jobs.JobController.StartJob(JobIdKey jobId)
at PhaseForward.Platform.Jobs.JobManager.SubmitJob(QueueIdKey queueId, Job job)
at PhaseForward.Platform.Jobs.JobManager.StartJob(QueueIdKey queueId, Job job)
at PhaseForward.CCA.RequestEngine.RequestManagement.StudyInfoManager.RunCodingJob(StudyInfo studyInfo, Adapter adapter, String whichJob)
at PhaseForward.CCA.RequestEngine.RequestManagement.StudyInfoManager.GetVerbatims(Guid studyInfoId)
at PhaseForward.CCA.CentralCodingUI.AdminStudyListView.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



 

Changes

CC either migrated to new machine or CC newly installed

Cause

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