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If an Automated Task is Placed into a User-Defined State Then Receiver Could Not Process the Message (Doc ID 2301511.1)

Last updated on MAY 29, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Symptoms

OSM 7.3.5 B388
Design Studio Version: 7.3.5 Build b10 for Neon3

If an automated task is placed into a user-defined state, which then has an associated external receiver, the receiver could not process the message.
Example: OSM COM not accepting Job Closure, Sodi Closure and SOM Completion notifications from SOM.
SOM sending Job Closure, Sodi Closure and SOM Completion notifications were not accepted automatically by COM even though correlation ID and responses are correct.

Below OSM Tasks are not accepting responses received from SOM and the tasks remain in Do mode.
Task Name / Task State / Process
1. Job Check In From SOM Wait / WaitForJobCheckInFromSom / JobClosureProcess [configured Message XML body as correlation]
2. SODI Check In From SOM Wait / WaitForSodiCheckinFromSOM / SodiClosureProcess [configured jmsCorrealationId as correlation]
3. SOM Completion Wait / WaitForProvisioningCompleted / SOMCompletionProcess [configured Message XML body as correalation]

Error Logged:

Cause

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