Error While Starting CCG "Cannot create PoolableConnectionFactory ORA-28040: No matching authentication protocol" (Doc ID 2302840.1)

Last updated on OCTOBER 10, 2023

Applies to:

Symptoms

On : 5.5.1 version, after a fresh install, receiving errors while starting CCG on the login page.

ERROR
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Cannot create PoolableConnectionFactory (Io exception: Invalid connection string format, a valid format is: "host:port:sid" )

LOG FILE

-----------------------
catalina.out file :
lstrWebPath :: /opt/jb**/CCG/jws/tomca***/webapps/ccg/web
lstrContextPath :: /opt/jbo**/CCG/jws/tomca**/webapps/c**/
java.lang.NullPointerException
  at com.applimation.amplatform.db.AMPlatformDB.executeQuery(Unknown Source)
  at com.applimation.amplatform.db.AMLoginDB.getUserProfile(Unknown Source)

java.lang.NullPointerException
  at com.applimation.amplatform.db.AMPlatformDB.executeQuery(Unknown Source)
  at com.applimation.amplatform.db.AMLoginDB.getUserProfile(Unknown Source)

org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (Io exception: Invalid connection string format, a valid format is: "host:port:sid" )
  at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1551)
  at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1390)


When trying to access from the web interface, I'm seeing the following,
Cannot create PoolableConnectionFactory (Io exception: Invalid connection string format, a valid format is: "host:port:sid" )
 

STEPS
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The issue can be reproduced at will with the following steps:
1. Install CCG
2. Login to the applications front end


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot install CCG and use it for reporting needs.

Cause

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