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Attempting Download of ODM Data from InForm Adapter Fails With an Internal Server Error 500 (Doc ID 2308589.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences InForm Adapter - Version 1.3.0 and later
Information in this document applies to any platform.

Symptoms

 Customer attempts to download ODM data and receives a 500 Internal Server Error. No errors appear in the application event log on the InForm Adapter machine. A request does show up in the web logs with the same 500 error. Depending on the ODM client, the error may be more specific and show 500.19.

Changes

 The ODM web.config file was recently modified.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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