SOM Orchestrator Does Not Allow Updates
(Doc ID 2308939.1)
Last updated on OCTOBER 23, 2021
Applies to:Oracle Utilities Service Order Management - Version 220.127.116.11 and later
Information in this document applies to any platform.
SOM Orchestrator does not allow updates
Base update orchestrator does not allow updates on the FA if meter is a smart meter and activity status is “communication in progress”. For Smart Meters, It allows updates only if the order type is exchange.
You can check the following script : D1-UpdSpAct. It has following logic:
If FA is being worked in Field (not by SGG), then we should be able to send updates until the crew is onsite. The configuration done for this FA Type is a PassThru FA from CCB to SOM to the mobile system. For this the system should allow for the updates. We understand that Orchestrators do not allow for updates, however, PassThru FAs should allow for this type of update.
Steps to Recreate
- Create a Field Activity like Trim Tree.
- Make sure that Field Activity is in “Communication In Progress”
- Create an “Update Orchestrator” to change the start date.
- Update Orchestrator go to “Discarded” State.
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