With CCB-MDM v2 Integration User is Unable to Reactive Usage Subscription in MDM via CCB Service Agreement

(Doc ID 2309473.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Utilities Meter Data Management - Version 2.1.0.3 and later
Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 3.1.1 and later
Information in this document applies to any platform.

Goal

With Oracle Utilities Customer Care & Billing (CCB) to Oracle Utilities Meter Data Management (MDM) v2 integration, users in CCB do not see button to activate an inactive Usage Subscription (US) in MDM.

In CCB, this would equate to Pending Stop > Active, or Stopped / Closed > Reactivated.

How does a user in CCB reactive an inactive US via the Service Agreement screen?
 

Solution

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