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SAACT Completes Existing To Do Entries (Doc ID 2315789.1)

Last updated on MARCH 11, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 to 2.4.0.1.0 [Release 2.4]
Information in this document applies to any platform.

Symptoms

On :CCB 2.4.0.1.0 version, SAR - SA Relationship

SAACT Completes Existing To Do Entries

ACTUAL BEHAVIOR
---------------

Base Batch SAACT completes existing To Do Entries instead of keeping them open when the same error is encountered by the record.

EXPECTED BEHAVIOR
-----------------------
SAACT batch should not complete existing ToDo entries when same error is encountered on a re-run.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run SAACT with record to be processed in error; To Do Entry is created
2. Batch Run Successful
3. To Do Entry is created
4. Run SAACT again, no changes made to record to be processed; Error logged to Batch Run Tree; To Do Entry Completed
5. Batch Run Successful, Error is Logged
6. To Do Entry is completed.


Cause

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In this Document
Symptoms
Cause
Solution
References


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