TPWs Fail To Start With NullPointerException After Direct Database Update Or Network Failure

(Doc ID 2321131.1)

Last updated on OCTOBER 25, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0 to 2.1.0.6 [Release 2.0 to 2.1]
Oracle Utilities Framework - Version 4.0.0 to 4.2.0.1.0 [Release 4.0 to 4.2]
Information in this document applies to any platform.

Symptoms

On OUFW 4.1 version,

ACTUAL BEHAVIOR
---------------
TPW and Batches not starting

After an abrupt network failure and restoration, MWM TPWs and batches are not restarting despite several attempts start them and an application server restart.

TPW logs show:

 

Cause

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