System Error While Bill Stopped Account With Negative Consumption

(Doc ID 2324638.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.5.0.2.0 version, BI - Billing

System error while bill stopped account with negative consumption

SA/SP stopped on 31-aug-2017
Stop meter read is negative
Billing this account for 31-aug-2017
Receiving system error: The server has encountered a problem.

Cause

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