ASR Install Progress Bar Never Completes

(Doc ID 2326442.1)

Last updated on JUNE 12, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 55.0.0.0 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution ASR 55.0.0.0 (affects previous versions of ASR)


During the MetaSolv Solution ASR installation, the progress meter bar never completes but the NEXT button appears.  This causes confusion as to the installer's actual progress and the meter bar should complete before the NEXT button appears.


Recreation Steps

Follow the instructions documented in the Oracle® Communications MetaSolv Solution ASR Installation Guide.

Below is an image of the ASR installer window to select installation type

Below is an image of the ASR installer window showing the progress bar after clicking INSTALL and the NEXT button disabled.

Below is an image of the ASR installer window showing the NEXT button enabled even though the progress bar has not completed (reported problem).

 

Cause

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