Billing Care: Entering Notes Not Visible on UI until Paymentdetails Overlay Is Re-Opened

(Doc ID 2327492.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.17.0 version, Customer Center

ACTUAL BEHAVIOR
---------------------
Billing Care: when entering notes to reversed payment on Billing Care it is not able to see notes entered on reversed payment without opening and closing the dialog window.
When trying to enter the second notes (comments) in the Payment Detail page for Reverse Payment there is no retrieve AllNotes compared to good case for the same Payment Detail page for Payment (not reverse payment).

There are more process after the create note, and it also calls NotesResource getAllNotes.

 
EXPECTED BEHAVIOR
-----------------------
The notes should be easily accessible

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms