"System error. Please retry your action. If you continue to get this error, please contact the administrator." Logging in To P6 Web on the Cloud

(Doc ID 2332527.1)

Last updated on DECEMBER 18, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 web on the cloud,
the following error occurs.

ERROR

Blue Screen
Error
System error. Please retry your action. If you continue to get this error, please contact the administrator.

Error log contains the following Error message:

  <[ServletContext@1236163849[app:bea_wls_deployment_internal module:bea_wls_deployment_internal.war path:null spec-version:3.1]] Servlet failed with an Exception java.lang.OutOfMemoryError: Compressed class space
>
<[STUCK] ExecuteThread: '344' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "613" seconds working on the request "Http Request Information: weblogic.servlet.internal.ServletRequestImpl@61815228[GET /p6/servicehealth]
", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:


STEPS

The issue can be reproduced at will with the following steps:
1. Navigate to P6 Web page from the Cloud portal
2. Login
3. See error

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms