"System error. Please retry your action. If you continue to get this error, please contact the administrator." Logging in To P6 Web on the Cloud
Last updated on DECEMBER 18, 2017
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 220.127.116.11 and later
Primavera P6 Enterprise Project Portfolio Management - Version 18.104.22.168 and later
Information in this document applies to any platform.
When attempting to log into P6 web on the cloud,
the following error occurs.
System error. Please retry your action. If you continue to get this error, please contact the administrator.
Error log contains the following Error message:
<[ServletContext@1236163849[app:bea_wls_deployment_internal module:bea_wls_deployment_internal.war path:null spec-version:3.1]] Servlet failed with an Exception java.lang.OutOfMemoryError: Compressed class space
<[STUCK] ExecuteThread: '344' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "613" seconds working on the request "Http Request Information: weblogic.servlet.internal.ServletRequestImpl@61815228[GET /p6/servicehealth]
", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:
The issue can be reproduced at will with the following steps:
1. Navigate to P6 Web page from the Cloud portal
3. See error
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