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Error: "System error. Please retry your action. If you continue to get this error, please contact the administrator." When Attempting to Login to P6 in Cloud Hosted Environment? (Doc ID 2332527.1)

Last updated on JANUARY 22, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 web on the cloud, the following error occurs:

ERROR

Blue Screen
Error
System error. Please retry your action. If you continue to get this error, please contact the administrator.

Error log contains the following Error message:

  <[ServletContext@1236163849[app:bea_wls_deployment_internal module:bea_wls_deployment_internal.war path:null spec-version:3.1]] Servlet failed with an Exception java.lang.OutOfMemoryError: Compressed class space
>
<[STUCK] ExecuteThread: '344' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "613" seconds working on the request "Http Request Information: weblogic.servlet.internal.ServletRequestImpl@61815228[GET /p6/servicehealth]
", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:


Steps To Duplicate

The issue can be reproduced at will with the following steps:

  1. Navigate to P6 Web page from the Cloud portal
  2. Login
  3. Observe error

Cause

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In this Document
Symptoms
Cause
Solution


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