Incorrect Due Date For Collection Actions During Replace Scenario (Doc ID 2337555.1)

Last updated on AUGUST 29, 2023

Applies to:

Symptoms

On : 7.5.0.17.0 version, Core Billing

Scenario:

After Replace Scenario, Due Date Calculation is not similar to when the account entered into collections.
Some of the collections actions share same due date because of wrong due date calculation.

During collections entry, Action 3 took the Due Date as a relative date based on Action 2.
During replace scenario, Action 3 took same Due Date as Action 2 based on config, instead of taking a relative date based on Action 2. This is not a desired behavior.

Steps to replicate:

The issue can be reproduced at will with the following steps:
1.Let's consider a collections scenario with below 3 collections actions.
Action 1's Due_Day = 1 day
Action 2's Due_Day = 2 days
Action 3's Due_Day = 4 days

2.Say, if the account enters collections on Aug 31, 2017 (Thursday), then the following collections actions are generated.
Action 1 with Due Date as --> Sep 1, 2017 (Friday)
Action 2 with Due Date as --> Sep 4, 2017 (Monday)
Action 3 with Due Date as --> Sep 6, 2017 (Thursday)

3.If replace scenario is performed on Aug 31, 2017 (Thursday), the following collections actions are generated.
Action 1 with Due Date as Sep 1, 2017 (Friday)
Action 2 with Due Date as Sep 4, 2017 (Monday)
Action 3 with Due Date as Sep 4, 2017 (Monday)

Expected Behavior:

The expectation is to have same behavior for both Collections Entry & Replace Scenario.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.