Generating Reports Fail with "Report Server not running, it needs to be restarted"

(Doc ID 2345105.1)

Last updated on JANUARY 04, 2018

Applies to:

Oracle Communications Network Charging and Control - Version 4.3.0 and later
Oracle Communications Convergent Charging Controller - Version 6.0.0 and later
Information in this document applies to any platform.

Symptoms

On all versions of Oracle Communications Network Charging and Control (OCNCC or NCC) and Oracle Communications Convergent Charging Controller (OC3C), when attempting to generate a Service Management Service (SMS) report, a pop-up error ("Report Server not running, it needs to be restarted") is returned as follows:

This can be caused by numerous reasons and this article to cover all the known causes and ways to resolve them.

Due to this, it is not possible to manually run SMS reports.

Changes

Cause

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