Why Is CASE LOCK DATE Not Included In Case Listing Report For A Closed Case?

(Doc ID 2347296.1)

Last updated on JANUARY 11, 2018

Applies to:

Oracle Argus Safety - Version 8.1 and later
Information in this document applies to any platform.

Goal

The Case Listing report does not populate the CASE LOCK DATE field when a Case is Closed

1. Login to Argus
2. Navigating to Reports > Aggregate Reports > Case Listing
3. Create new Report
4. Use Activities > Case Closure to select: Case Lock Date and Case Closure Date
5. Memorize Report
6. Create New Case and Lock
7. Run Report
    Case Lock Date is populated (Expected)
    Case Closure Date is blank (Expected)
8. Close Case: Activities > Close
9. Run Report
    Case Lock Date is blank (Not Expected)
    Case Closure Date is populate (Expected)

 

Solution

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