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TDCR-CHAR (CIPQTDUX) Is Populating The Characteristics From Closed SA (Doc ID 2356129.1)

Last updated on MARCH 25, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Goal

On : 2.4.0.2.0 version, ENV - Environment

TDCR-CHAR (CIPQTDUX) is populating the characteristics from Closed SA

It has been noticed that on the To Do Entry Characteristics the ACCOUNT, PERSON and C1-SA characteristics are referencing information from the Closed SA and not the information from the Active SA currently linked to Service Point
 

Solution

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