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Unable To Start Threadpool Workers (Doc ID 2357362.1)

Last updated on OCTOBER 10, 2023

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
SP - Service Pack
TPW - Threadpoolworker
SDK - Oracle Utilities Software Development Kit

Unable to start TPW.  The following errors or similar may be seen:

ERROR (api.batch.SubmissionParameterValidator) User Id <userID> does not exist.

- 2018-01-05 09:34:57,457 [Thread-6] ERROR (grid.space.ThreadPool) Error encountered running task: SpaceChangePollerTask-4-Space:MAIN of class com.splwg.base.support.grid.space.SpaceChangePollerTask
java.lang.OutOfMemoryError: Java heap space
at com.splwg.base.support.grid.space.ThreadPool$TaskRunner.run(ThreadPool.java:165)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:595)
- 2018-01-05 09:34:57,459 [main] WARN (api.batch.StandaloneExecuter) The following exception was thrown, but the exit code will be determined from the Batch Run Tree status
java.lang.OutOfMemoryError: Java heap space
at com.ibm.icu.math.BigDecimal.toBigInteger(BigDecimal.java:3217)
at com.ibm.icu.math.BigDecimal.toBigIntegerExact(BigDecimal.java:3241)

Cause

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In this Document
Symptoms
Cause
Solution


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