Cannot Add a New Organization In MSS Due to a Deleted Organization with Same Name

(Doc ID 2357904.1)

Last updated on FEBRUARY 06, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT

Users are unable to add a new Organization in MSS, due to a deleted Organization with same name.

The GUI is  throwing "COMPANY NAME has already been defined as internal organization. Please change organization name."
There is only 1 record being displayed in the Organizations window but its says: 2 found.

ERROR

Oracle Communications MetaSolv Solution
    COMPANY XXX  has already been defined as internal organization.
    Please change organization Name.

 

STEPS

The issue can be reproduced with the following steps:

1. Application Setup  »  Organization Setup
2. Verify the "COMPANY XXX" does not exist
3. Create (Add New) the record : Number: 3312 - Name: COMPANY XXX
4. Hitting the OK button throws the error above

BUSINESS IMPACT

User are unable to create the new organization entry.


Changes

 

Cause

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