Cannot Add a New Organization In MSS Due to a Deleted Organization with Same Name
(Doc ID 2357904.1)
Last updated on JULY 28, 2021
Applies to:
Oracle Communications MetaSolv Solution - Version 6.2.1 and laterInformation in this document applies to any platform.
Symptoms
PROBLEM STATEMENT
Users are unable to add a new Organization in MSS, due to a deleted Organization with same name.
The GUI is throwing "COMPANY NAME has already been defined as internal organization. Please change organization name."
There is only 1 record being displayed in the Organizations window but its says: 2 found.
ERROR
Oracle Communications MetaSolv Solution
COMPANY XXX has already been defined as internal organization.
Please change organization Name.
STEPS
The issue can be reproduced with the following steps:
1. Application Setup » Organization Setup
2. Verify the "COMPANY XXX" does not exist
3. Create (Add New) the record : Number: 3312 - Name: COMPANY XXX
4. Hitting the OK button throws the error above
BUSINESS IMPACT
User are unable to create the new organization entry.
Cause
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In this Document
| Symptoms |
| PROBLEM STATEMENT |
| ERROR |
| STEPS |
| BUSINESS IMPACT |
| Cause |
| WORKAROUND |
| Solution |
| References |